Give the gift of a great stay.
One card for everything on the Towel app: shortlet stays, flights, rides, event tickets and experiences. Perfect for birthdays, weddings, staff rewards and saying thank you.
Have a Towel Card?
Scan the QR code on the back with your phone camera, or type the card code here.
How it works
Get a card
Receive one as a gift (by email, WhatsApp or as a printed card), or apply to buy one from Towel. Cards are only sold once your request has been checked and approved.
Add it at checkout
In the Towel app, at checkout, tap Use a Towel card and type the code (or scan the QR code with the app). The card is tied to your Towel account, and any balance stays there for your next bookings.
Use it at checkout
Pay for stays, flights, rides, tickets and experiences in the Towel app with your card balance, or get your perk discount.
Two kinds of Towel Card
A naira amount to spend
For example ₦20,000. Spend it across as many bookings as you like until it runs out.
- Use part of it now and the rest later
- Works on everything on the Towel app, flights included
- Valid for 12 months from purchase
A discount on one booking
For example 15% off, up to ₦10,000. Given by Towel at events, promotions and to loyal guests.
- One booking per card
- Discount on flights is capped at a small amount
- Valid for 12 months from when it is given
The Towel Card Guarantee
Book a stay, ride, car or service with your Gift Card and it isn't what was promised? Report it within 24 hours with photos. We step in to fix it, and if we can't, we credit your card for what you paid with it.
- We fix it first: the provider is asked to put it right, or we move you.
- Or we credit your card: part or all of what the card paid, back onto your Gift Card.
- Providers are held to account: upheld reports count against the agent or provider, and repeated problems can get them removed from the Towel app.
Covers stays, rides, car hire and services. Flights and event tickets are run by airlines and organisers, so they are not covered. Up to 3 reports in 12 months. Full rules
Apply to buy Towel Cards
Towel Cards are not sold off the shelf: you apply to buy them. We check every request first. Your Towel account should have been active for a while and pass our checks. If everything is in order, the request is approved and the cards are sold to you.
- Request: in the Towel app, on WhatsApp, by email or through the HelpDesk. Tell us how many cards, the value of each, and whether you want e-gift cards (sent by email or WhatsApp) or printed cards.
- We check: your account's activity and our other checks. We may ask you a question or two.
- Approved: we sell you the cards. In the app, you get a notification and a short time to pay.
Good to know
Can anyone buy a Towel Card?
Not straight away. Towel Cards are requested, not simply bought. You apply to buy one in the Towel app (Wallet, then Request a Towel Card), on WhatsApp, by email to info@towel.ng or through the HelpDesk. We check every request: your Towel account should have been active for a while and pass our checks. If it is approved, the card is sold to you. Only a limited number of cards are released each month.
What happens if I don't use the whole gift card at once?
The rest stays on your card. Use it on later bookings until it runs out or the card expires. You can also choose how much of your balance to use on a booking, and pay the rest with your usual payment method. If a booking costs more than your balance, you pay the difference the same way.
When does my card expire?
12 months from the date it was bought (or given, for perk cards). The date is shown on your card and in the app. We remind you by email 30 days before it expires. Any value left after the expiry date lapses.
Can I exchange my card for cash or get a refund?
No. Towel Cards can only be used for services on the Towel app. They cannot be exchanged for cash, are non-refundable, earn no interest, and do not increase in value over time.
Can I give my card to someone else?
Yes. A Towel Card can be given to anyone until it is added to a Towel account. Once added, it belongs to that account.
How do I add my card to my Towel account?
In the Towel app, when you check out a booking, tap Use a Towel card and type the card code (or scan the QR code with the app's scanner). The card is then tied to your Towel account. Sending or receiving a card by email doesn't add it anywhere: only entering the code in the app does.
Can I use my balance from another phone or account?
From another phone, yes: sign in to the same Towel account and the balance is there. From another account, no: once a card is tied to an account, only that account can use it, and balances can't be moved.
Can I use it on flights?
Yes. Gift card balances can be used in full on flights. Perk card discounts on flights are capped at a small amount.
What if my booking is cancelled?
If a booking paid with your card is cancelled and qualifies for a refund, the amount paid with the card goes back onto your card (not as cash). If the card has expired by then, it is reopened for 30 days.
Something went wrong with a booking I paid for with my card. What can I do?
If you paid with a Towel Gift Card for a stay, ride, car or service, you are covered by the Towel Card Guarantee. If you are still there, message the HelpDesk on WhatsApp straight away so we can try to fix it. Then report the problem within 24 hours with photos, before you check out. If we can't fix it, we can credit part or all of what the card paid back onto your card. We usually decide within 72 hours.
I lost my card. What can I do?
Treat your card like cash and keep the code private. If it has not been added to a Towel account yet, contact us with the serial number (for example G-000123) and proof of purchase, and we will check what we can do.
Key terms
- Redeemable only for services on the Towel app. Not usable at other businesses.
- Not exchangeable for cash. Non-refundable. No cash withdrawals or refunds of unused balances.
- No interest and no increase in value: a ₦50,000 card is always worth ₦50,000.
- Transferable: may be given to anyone until it is added to a Towel account.
- Valid for 12 months from purchase. Unused value lapses at expiry.
- Every card has a unique code and QR code. Keep it private: anyone with the code can add the card.
- A card is tied to the first Towel account that enters its code in the Towel app. From then on only that account can use it, and balances can't be moved to another account.
- Towel Card Guarantee: stays, rides, car hire and services paid with a Gift Card can be reported within 24 hours. Any credit goes back onto the card, up to what the card paid, never as cash.
Full terms: Terms and Conditions: Gift Cards and Perk Cards